Refund Policy

1. Payment processor

ParamForge checkout and payments are processed by Paddle. Paddle may act as the merchant of record for transactions and may issue approved refunds through the original payment method.

2. Subscription charges

You may cancel a recurring subscription through the available subscription-management flow. Cancellation normally prevents future renewals; it does not automatically refund charges already processed.

Refund requests for duplicate charges, clear billing errors, or a verified technical failure that prevented access to the paid service can be reviewed on a case-by-case basis.

3. One-time guest-model purchase

The one-time guest-model purchase is a digital purchase for access to the offered exports of the specific model already generated in that guest session. Because access is delivered digitally, refunds are generally not provided after the promised export access has been successfully made available, except where required by law or where the purchased files cannot be delivered due to a verified service fault.

4. Mandatory consumer rights

Nothing in this policy removes any cancellation, withdrawal, refund or other consumer right that applies mandatorily under the law governing your purchase. Where such rights apply, they take priority over this policy.

5. Requesting a refund

Contact support@paramforge.app and include the email address used for checkout, the approximate transaction date and a short description of the issue. Do not send full payment-card numbers or other sensitive payment credentials.